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Submitted by the_buff on Wed, 10/11/2017 - 11:32

Why do a number of the forum posts appear empty? It is frustrating to find a post that may be useful only to discover that all of the comments and the original question are missing. Initially, I believed the problem was on my end, but after getting the same result with different browsers I suspect it is a problem with the website and that I am not the only one experiencing the issue.

For example:

http://www.galilmc.com/forums/connecting-hardware/dmc4183-step-motor-is…

Looks like this for me:

https://imgur.com/tbxynIn

The post contains no questions or comments. It only has space holders for where questions or comments once were. However, the source code for the page still contains a meta description tag in the header that provides:

meta name="description" content="DMC4183 control. A & B axis set for step motor using MT 2.5,2. Verified all cables, motors and drives are good. Drivers (Sure Step STP-DVR-6575) have self test feature which runs motor back and forth independent of DMC. Both work fine in self test so this eliminates motor cables and motors. Swapped cables from axis to drive and both cables are good. A axis runs fine one direction but when reversed runs faster than programmed speed and not the right distance. Swap cables from A axis to B drive and same results. B axis does not move motor at all. Both axes previously ran servo motors fine."

The result is that this particular post is returned on any searches using words like dmc, step motor, axis, etc.,.

I'm not sure if the problem is a corrupted MySQL database or something amiss with how drupal is configured, but it would be nice if the problem was fixed or the empty posts removed.

Comments 2

KushalP on 10/11/2017 - 15:07

the_buff,

This is a known issue for parts of the forum and it is being resolved. If you have a question regarding the DMC-4183 or other Galil products, please email support@galilmc.com or call (916) 626-0101 for immediate support.